Versa 3 face falls off

[Cateverse3]

My Versa 3 face fell off for a second time in less then a year.  I currently have a replacement and fitbit will not replace it again.  $300 for less than a year definitely not worth it.  

[EdsonFitbit]

Welcome to the Fitbit Community, @Cateverse3.

Thank you for informing us about the issue you experienced with your Fitbit Versa 3 and for the time you've spent while dealing with this situation.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

You can check the Fitbit Warranty here.

Have a nice day.

[Cateverse3]

I know I am not the first to inform you of this.  Time to stop selling tge Versa 3 and refund the people who have had this issue.  It is a flaw with your product.  One less fitbit customer.  

[TNicko]

I agree Fitbit should recall the Versa 3.  My Versa 3 the Face has fallen off 3 times in 18 Months and at times it will add 10,000 steps randomly.  For the price you pay it should be better quality. Lucky for me I bought mine through Amazon and purchased 3 year warranty with Asurion. The problem is they don't have to expertise to fix it.  This will be the last time to send out, I will be looking for something better. 

Fitbit you had better start taking care of your customers or you won't have any..........Oh I forgot your now owned by Google not so why fix the problem...

[Markot]

I thought it was just me, but after joining this community I see a ton of people have had the same issue. Poor QC if we all have the face fall off at the same part of the watch. Definitely sucks considering the price. I would have bought an Apple Watch had I done my research. Luckily for you they replaced the face once. My face fell off after my year warranty ended. 

[TNicko]

Mt Versa 3 is back at Asurion again for same thing. They said they have to order parts. That was last week. They have had my Versa 3 this year almost as much time as I've had it. I wish they would give up and refund my purchase price.

Get Outlook for Android<>

[Rootssister]

Hi I am having the same issue I have had my versa for just 1 year and the face has fallen. This is my 4th fitbit with the same issue with the last 2

[TNicko]

UPDATE!!!!!

   Asurion has refunded the price of my fitbit Versa 3 which I purchased in January 2021. They said they could not fix it after face fell off last time and fitbit stopped working.  I did not get the price of the Warranty back or the sales tax.  I turned around and ordered a Versa 4 that will be released September 23.  I hope the screen falling off has been fixed. I also purchased extended warranty for the Versa 4.

[TNicko]

UPDATE    UPDATE

The Versa 4 has been sent back to Amazon and ordered another Versa 3. Had 3 days and all is working good. Bought another warranty from Asurion so will have to see how long this on lasts.  I don't know why Google dumbed down the Versa 4 and still charge $229.00.  I don't want to sit around and wait for the new features to be released.