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Versa 3 firmware update

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‎05-15-2025 03:51 - last edited on ‎05-15-2025 10:06 by Fitbit Moderator

‎05-15-2025 03:51 - last edited on ‎05-15-2025 10:06 by Fitbit Moderator

Hi, my Versa 3 appears to be stuck on the ‘Download the Fitbit app to start’ screen. I can see it is connected to my phone via WiFi and Bluetooth, and then when I go to the app it says ‘update required’. I hit update and everything seems to be going well and then I get a message saying “WiFi firmware update failed”. It then suggests using Bluetooth but I get the same issue. I have updated the app, disconnected  from my phone and re-paired etc but still no good. I must have tried about 10 times now and is very frustrating as watch is unusable!

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