Versa 3 getting hot when charging

[Mathapelo]

Hi, my versa 3 is 8 months old now its not switching on and getting hot when I charge it please help

Moderator Edit: Clarified subject

[SunsetRunner]

Do you charge it switched off? There is an issue with both the Sense and Versa 3 whereby if you switch them off, they don't fully turn off and quickly burn through the battery until it goes completely flat.  As it is only 8 months old it should still be under warranty so ask Fitbit for a new one.

[MarreFitbit]

Hi there, @Mathapelo. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 3.

Since your Versa 3 is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

[CainHS]

Happens to my Versa 3. It is super hot.

Any other ways to revive the watch?

[AndreaFitbit]

Thank you for sharing your experience.

If the issue persists, please get in touch with our Support team.

Hope this helps!

[CainHS]

Hi Andrea,

I got the RMA back in April.

The replacement is working good! Cheers! 

[AndreaFitbit]

Thanks for getting back to us @CainHS. 

I'm glad to hear that your Versa 3 replacement is working good.

Keep on visiting the forums.