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Versa 3 is not tracking my data

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‎04-28-2023 11:37 - last edited on ‎04-28-2023 11:38 by Fitbit Moderator

‎04-28-2023 11:37 - last edited on ‎04-28-2023 11:38 by Fitbit Moderator

Hi,

 

 

I just updated my fitbit and all of my stats are reading 0. It's correct on the app, but the fitbit itself does not update.

 

 

Moderator Edit: Clarified subject

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‎04-28-2023 11:40 - edited ‎06-16-2023 05:37

‎04-28-2023 11:40 - edited ‎06-16-2023 05:37

Hi there, @TORGO. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-28-2023 11:40 - edited ‎06-16-2023 05:37

‎04-28-2023 11:40 - edited ‎06-16-2023 05:37

Hi there, @TORGO. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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