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Versa 3 is unresponsive

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‎05-12-2023 09:05 - last edited on ‎05-13-2023 09:51 by Fitbit Moderator

‎05-12-2023 09:05 - last edited on ‎05-13-2023 09:51 by Fitbit Moderator

Today my Versa 3 switched off somehow and not possible to start up again. Screen stays black. Button is not responding. When charging the watch gets very hot. No vibration when connecting to charger.  What to do? 

 

 

Moderator Edit: Clarified subject

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‎05-12-2023 20:47 - last edited on ‎06-29-2024 15:09 by Fitbit Moderator

‎05-12-2023 20:47 - last edited on ‎06-29-2024 15:09 by Fitbit Moderator

Hi @slepikas - the watch has developed a serious fault, most commonly from water or moisture getting in.

Don't charge it again as it got hot, this would be dangerous.

Get it replaced if under warranty where you bought it.

If got fro Fitbit you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎05-13-2023 03:28

In response to Guy_

‎05-13-2023 03:28

Hi @Guy_ , thanks for your reaction. Checked the back of the watch and indeed it appears to have moisture there in the green en red sensor lights. I will contact support about this issue! 

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