Versa 3 is unresponsive

[Sammiigurl]

I haven't used it since January after my dog ate my charger. 

Bought a new charger and have tried to turn it on. It keeps buzzing, the fitbit logo comes up and then a line goes across the screen and it turns to black. It then restarts this on its own, without prompting and seems to be stuck in a cycle of continuous reboot. 

I have tried holding the button to restart, no change. I have tried holding the button while its on charge, no change. 

Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sammiigurl. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is is still unresponsive. I understand your concern, I will do my best to help you with this!

Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 3. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?