Versa 3 is unresponsive

[Northwestgal]

I’ve had my Versa 3 for exactly 3 years. This morning it suddenly started vibrating and showing different functions. Pressing the button did nothing. It was almost fully charged. It then started vibrating every few seconds and displaying the Fitbit logo. Nothing helped and now it is completely dead. I tried all the recommended ways of restarting and it’s been on charge for over 3 hours. Any advice please?

Moderator Edit: Clarified subject

[ManuFitbit]

Hi @Northwestgal. Welcome to the community forums.

Thank you for taking the time to share this information regarding the difficulty experienced with the device. Thanks for trying to fix it on your own.

If you believe the battery is now not charging, please follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

Please try the following in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Northwestgal]

I have followed all these but when the versa is put on charge via a PC, the computer makes the device connected sound and then immediately makes the disconnected sound. The versa still shows no sign’s of life.