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Versa 3 issues

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‎10-26-2022 10:22 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

‎10-26-2022 10:22 - last edited on ‎12-18-2022 17:02 by Fitbit Moderator

I’ve done all you suggest.

 

I’ve had 2 Fitbit watches since 2016 and both were great. However I just received the Versa 3 as a birthday gift and I’m having issues.
1) it won’t stay attached to the magnetic charger. I have to carefully balance the watch on the charger or it falls off.
2) it won’t vibrate for any notifications. It did the first day but not since.
3) I can’t seem to get rid of the “set up wallet” app. Very irritating and I don’t plan to use that feature.

I’ve followed the advice from chat support but nothing works. Chat sent me a new charger but I had the same problem.

Any savvy users had these issues? I requested a return from Amazon but I’d like to know if it’s user error before I return it.

 

Moderator Edit: Clarified subject

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‎10-27-2022 10:06 - edited ‎08-04-2023 04:24

‎10-27-2022 10:06 - edited ‎08-04-2023 04:24

Hi there, @Leonkayaks. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3. I understand where your concern is coming from and how you must be feeling. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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