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Versa 3 red screen

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‎03-07-2025 07:16 - last edited on ‎03-07-2025 08:53 by Fitbit Moderator

‎03-07-2025 07:16 - last edited on ‎03-07-2025 08:53 by Fitbit Moderator

IMG_7482.jpeg

I thought this was just an error with my clock face so I changed it to a new one and this is still happening. Randomly, it will change to this bright red screen and will stay that way. If I restart it, it will temporarily fix the issue, and then it happens again. Has anyone else had this issue? I’ve found one other post,but didn’t see a solution.

Moderator Edit: Clarified subject.

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‎03-07-2025 08:50

‎03-07-2025 08:50

Hi there, @Zoeelb91. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the image attached, and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 3 is still red. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 3 and report that the screen is red, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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