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Versa 3 screen came off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-12-2022 07:13 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

‎08-12-2022 07:13 - last edited on ‎12-18-2022 17:28 by Fitbit Moderator

The face on my versa 3 is falling off, it just happened as I was putting it back on after a shower. 

 

Its only 15 months old 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-12-2022 09:17

‎08-12-2022 09:17

Hi there, @Aims1980. Welcome to the Community Forums. I'm sorry to hear about your Versa 3.

 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

 

Regarding to your inquiry, please note the screen cannot be replaceable and/or repaired. 

Before doing something to your watch, please review Availability or repair facilities/spare parts and Exclusions and Limitations. 

 

If you have any questions regarding what is covered under the warranty you can read more about it here fitbit.com/legal/returns-and-warranty.

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎08-12-2022 11:02

In response to MarreFitbit

‎08-12-2022 11:02

That's amazing. I had the exact same thing happen to my 18 month old fitbit versa 3 today, and once I connected to the firbit chat support I had a new one on the way, order has been placed and confirmed 

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‎08-12-2022 12:37

In response to Missmayzee1984

‎08-12-2022 12:37

I did the same, it looked like the seal just melted.. crazy

 

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