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Versa 3 screen corrupted

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‎05-27-2022 16:49 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-27-2022 16:49 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

Anyone had the crazy colored frozen screen of death? It's only a year maybe 2 years old. It was on my wrist and looks like this now. Nothing hit it or bumped it, went to check the time and got that instead.  

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-27-2022 17:20

‎05-27-2022 17:20

Have you checked your warranty, @Maddenb24?  Depending on where you got it and what the policy says from your retailer, you may be able to get it replaced.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-27-2022 20:57 - last edited on ‎08-09-2024 05:50 by Fitbit Moderator

‎05-27-2022 20:57 - last edited on ‎08-09-2024 05:50 by Fitbit Moderator

Hi @Maddenb24  - just in case it's a temporary issue, have you tried restarting it?

Press and hold the button for about 8 seconds until the screen goes blank and wait till it vibrates and the screen comes on hopefully with the Fitbit logo.

Author | ch, passion for improvement.

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‎05-27-2022 21:52

In response to Guy_

‎05-27-2022 21:52

That worked, thank you 😊 

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‎05-28-2022 13:49 - edited ‎11-14-2023 09:08

In response to Maddenb24

‎05-28-2022 13:49 - edited ‎11-14-2023 09:08

Hi there, @Maddenb24. Welcome to the Community Forums. I'm glad to hear that the steps provided by @Guy_ did the trick! @DramaQueenDiva Thanks for your input! 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you need further assistance, please feel free to contact our team back. 

Have a good day. 

Maria | Community Moderator, Fitbit


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