Versa 3 screen is acting odd

[SunsetRunner]

Has anyone experiences this issue? It doesn’t appear to be a broken screen and it happened while sitting at my desk so no impact damage. it sometimes fades away. Of course warrant expired 4 months ago. Any help to fix it? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

In the meantime, I'd recommend restarting your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[SunsetRunner]

I’ve done both those suggestions multiple times. Every Fitbit I have owned craps out within 1-6 months after expiry. So frustrating. This all started in April 29th. Looking back at my stats and my Fitbit is no data for April 27 at 11:15pm until April 30 6:50am. I know it was working because I use it as my alarm and it got me up on the 29th. So where did the data go?

[MarreFitbit]

@SunsetRunner I understand how you must be feeling. Thanks for your feedback!

As mentioned in my previous post, I've seen you contacted our Support Team after posting here. If you still need help, please feel free to contact our team back for further assistance. 

Have a good day. 

[jennifermadi]

I'm with you on this. New Versa 3, screen is black no matter what I do. Support said they will check on my warranty status. What a joke. 

[MarreFitbit]

Hi there, @jennifermadi. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand where your concern is coming from. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day.