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Versa 3 screen is acting odd

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‎10-08-2022 11:20 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎10-08-2022 11:20 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

My touchscreen is not responding or has significant delay. The swiping hardly ever works and when it use the haptic button the screen reacts unpredictably... Sometimes randomly 'pressing' its own buttons and scrolling on its own. Rapidly and unpredictably. It will not let me stop it. Eventually it comes to rest but I'm still not able to scroll or press buttons as I like. 

 

I have restarted... No fix. I un-paired and re-paired and re-installed. No fix. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-09-2022 04:44

‎10-09-2022 04:44

Hi @Mhenrym I say you need to try a factory reset and set the watch up again if you can navigate there (Settings on the watch and scroll down to About)

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Helen | Western Australia

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‎10-09-2022 15:33

In response to NellyG

‎10-09-2022 15:33

I did that. Made no difference. 

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‎10-10-2022 07:33

In response to Mhenrym

‎10-10-2022 07:33

We have the same problem with the display. The tracking works fine, but the display works very strange and slowly. We reset, but it's always the same.

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