Versa 3 screen not working

[LennieJane]

Versa 3 has suddenly stopped working. 
the screen moves - touch screen works etc, but I only have logos and no actual words. 
I also can’t record any exercise as it just freezes. 
Please see picture attached. 

I have tried restarting, re syncing but nothing has worked. 

 

[LennieJane]

 another example - this is in settings - it states ‘brightness’ but no options are visible. 

I also can’t see the battery percentage anymore

[Guy_]

Hi @LennieJane - the operation system has become corrupted and you will need to do a factory reset using the button and set it up again.

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support to get help with that.