Versa 3 screen shattered

[DateletMummy]

Dear Fitbit, I have returned to using Fitbit after several years using a different make.

my Fitbit Versa fell off my wrist today and the screen is now smashed. I had been wearing it since morning and I’m confident it was strapped correctly but I cannot work out how it fell off my wrist.

I do not know if this is due to defective strap.

is there anyway I can send it back for repair please?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @DateletMummy there are no repairs for these devices. You can always ask support if there are any options available for you. Chat or phone is usually the best way to reach them. https://myhelp.fitbit.com/s/support?language=en_US 

[DateletMummy]

Thank you Odyssey13 for your response. I contacted the support centre and they have dispatched a new watch and strap. Can’t fault their customer service but do think it’s a shame their screen are so easily damaged

[Odyssey13]

Glad you're getting a new Versa 3 @DateletMummy  when it arrives, set it up as a replacement on an existing account and your history will be there to continue.