Versa 3 screen won't respond

[BeccaNZ]

Hi Everyone,

My Fitbit Versa 3 screen decided to stop working this afternoon. earlier it randomly would work, while it worked, I did try everything i read online, restarting my device, turning it on and off again, fully charging it for over 10 minutes etc.... It's still vibrating when i get texts and notifications but the screen isnt woking. Before this, my screen went blank. I've already spoken to support and am waiting for an email.

I've had my fitbit for over 1 year and 1 month as i received it as a gift in feb 2023. I have no idea what else to do. I work in a plant nursey but I've always covered my fitbit with my gloves and often cleaned it as i work out as well. I had a plastic cover on it to protect it and a couple of days ago, it'll randomly swipe and struggle to swipe screen, i thought it was caused by a dirty screen protector so i cleaned the screen protector and the screen. it stopped.

Sorry for the novel, i just dont know what else. I'm obviously distressed about this as i use the app to track my runs. I am based in New Zealand.

Thank you,
Becca

Moderator Edit: Clarified subject

[Guy_]

Hi @BeccaNZ - unfortunately it seems that the watch has suffered possible water damage which can cause these types of sudden symptoms and is unlikely to work properly even if restarted or even factory reset [which isn't without risk].

In New Zealand your watch may still be under warranty in which case it can be replaced which is the more reliable option.

If you bought it from a shop they may replace it with a new one or you can always chat via the Fitbit App, Help & support section, Contact Customer support who may replace it with a refurbished one.

[BeccaNZ]

Hi @Guy_  

The fitbit, to my knowledge, hasnt suffered any kind of water damage. As mentioned, my gloves at work protect it from dirt, dust and water. The only time I can think of it getting any kind of water damaged is from sweat. I run a lot, workout at the gym and sweat at work.

But thank you for your reply. I am still talking to customer support.

[MarreFitbit]

Hi there, @BeccaNZ. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I understand how you must be feeling, we're here to help! @Guy_ Thank you so much for your help! 

I've seen that our Support Team did get back to you with updates about your case. If you have any questions regarding the outcome, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!