Versa 3 stopped syncing

[talyhu31]

I'm having the same issue. Last sync was last Saturday afternoon.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @talyhu31. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

Hope that helps. 

[talyhu31]

Hi,

It's been a month and I've tried everything suggested and it still won't work. I got so frustrated that I finally removed the Versa from my Fitbit app and have tried to re-add it. It will provide the 4 digit pin but then gets stuck there.

I have a Samsung S20+.

[talyhu31]

My Versa 3 still won't sync. I've tried all of thr steps above, multiple times. Last time I removed device from the app, it won't add it. It says to contact someone. But then when I try to use the Help function, it just brings me to this forum. So frustrating! 

I've been a loyal Fitbit wearer for years and years now. This is my 5th Fitbit. Please respond with something that will help!!

Can someone help me please? It's been a month and a half, and nothing is working. 

Moderator edit: updated post. 

[jimlolott]

Getting my Motorola to connect took 2 days of trying this and that. When I tried resetting my Versa 3 and breaking the Bluetooth connection it took 3 days to get it connected again. So pardon me if I say your plan doesn't work.