Versa 3 stopped tracking distance

[Marchetti_Joe]

My versa 3 stopped tracking milage a few days ago. If I start a workout like a walk or hike, it tracks the distance in the workout. However, it does not track distance in my everyday walking. This was not an issue until just a few days ago. I've restarted the Fitbit and my phone, but nothing has fixed it. Help?

[Joechoj]

I'm having the exact same problem.  It's tracking my steps, sleep, heartrate, stairs and basically everything else but not tracking any distance unless I'm using it on a workout.  I also reset the Fitbit multiple times and it's still doesn't work.

[Gazdog]

 

Hi Joe

Am afraid it is a wider issue, lots of users with the same problem in the past week or so. I have had 3 chats with support and tried every possible fix but issue still persists. My case been referred to Higher Level Support 3 days ago but they are not able to advise when/if they will respond with a resolution. I think it’s going to be Hello Garmin for me and quite a few other fed up Fitbit users. 

[BirkieJoolz]

Kind of reassuring to know it's not just happening to me and my other half....

I've done reboots and nothing changed.  Pretty bloody annoying.  

[Joenad]

I have noticed that too, my Fitbit stopped tracking distance unless I am in an active exercise. Does anyone from Fitbit read this message board?

[Gazdog]

Hi Joenad

Sorry you have had the same problem.

I think it is unlikely any humans actually read this forum, prob all AI driven. 

I have been reading on other forums about the increase in Fitbit user issues which seem to have increased since the purchase by Google. 

[Jstutz]

I'm having the same issue. Hopefully someone will find a resolution for us. I wonder if it's connected to the Google merge? 

[BirkieJoolz]

mmmm, I was wondering about the Google merger too....

[Stappiestap]

I’ve exact the same problem. And don’t find any solution. 😟

[Jstutz · Accepted solution]

I discovered a work around today! If you set your stride length instead of having them estimate it, the milage works again! I found an easy calculator online to estimate it for me. Maybe one-day I'll truly figure it out. But I'm ok with estimating right now. 

To set your stride length on a Fitbit Versa 3 using the Fitbit app, you can do the following:

1. Go to the Today tab
2. Tap Exercise days
3. Tap Menu
4. Tap Activity settings
5. Tap Stride Length
6. Adjust your stride length 

[Stappiestap]

thank you! The versa 3 is working fine again thanks to your instructions 😀

Kind regards,
Marian

[BirkieJoolz]

Hurray - yes, this worked for me too !

Much appreciated
🙂