Versa 3 stopped tracking my SpO2 data

[BJones82]

For two weeks now my versa 3 is not tracking my SpO2 up until then it was doing it every night now nothing!

Ive tried resetting the clock face installing it again no good, resetting the watch and Fitbit app and my phone nothing works!

any advice is the SpO2 clock face not working/tracking anymore on the versa 3

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BJones82. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you see dashed lines on the clock face or SpO2 tile, a message that the SpO2 data couldn’t be read, or missing data in the Health Metrics tile in the Fitbit app on your phone, keep in mind the following:

• Your device doesn’t retroactively measure your SpO2 values. When you start using Fitbit SpO2, you’ll see dashed lines until after your next sleep session.
• You must get at least 3 hours of quality sleep. Data is only collected when you’re still. If you move a lot during your sleep or the sleep session is too short, you might not get SpO2 data.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using an SpO2 clock face or app.
• You must sync your Fitbit device with the Fitbit app before the clock shows your SpO2 data. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?
• Turning off any SpO2 clock face or app permissions can cause the feature to stop functioning. For instructions on adjusting permissions, see How do I install and manage apps on my Fitbit device?
• Your Fitbit device must be able to consistently track your SpO2 data:
  • Wear your device slightly higher on your wrist.
  • Make sure your device is in contact with your skin.
  • Your device should be snug but not constricting.
  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

[KPRing]

My Versa 3, the red LED's stopped functioning and only the green are flashing. No way to reset it or test. Error message reads: "Couldn't read SP02" and SP02 not Available. I've only had this device since January

[MarreFitbit · Accepted solution]

Hi there, @KPRing. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

As mentioned above, please bear in mind that there are some factors that may affect this reading, such as not using the SpO2 Signature clock face, not syncing after waking up or getting less than 3 hours of sleep. If they don't apply to you, please give a try to the following steps:

1. Open the Fitbit app and tap your profile picture > Versa 3> Clock Faces.
2. Verify if the settings and permissions for the SpO2 Signature clock face are correct.
3. Make sure the Fitbit app is updated.
4. Restart your watch.
5. Wear your watch slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details.