Versa 3 stuck in setup loop and won't sync

[Seiryi]

I just got my Versa 3, and charged the device fully, downloaded the app, and I've been trying to set it up, without any luck. I've tried to get my phone to detect it from settings, and my phone and the app know that the device is there, when I start setting it up I get:

- asking me what to set up from a list

- confirming the device

- hitting ok on the "privacy and your device" section

- it asks me to charge it (it's full and this happens whether it's connected to the charger or not)

- I get a location permissions screen (I set it to check it anywhere, so it's got full permissions for stuff)

- over that screen I get a pop-up saying "All set! We should be able to sync!"

I click okay on that, and it puts me back to the state where it asked me to connect it to the charger again, I hit next, it takes me to the location permissions & the pop up, I tap anywhere on that screen, and it takes me right back to the previous screen in an endless loop. Every time I've tried to sync, through the app or trying to connect it from my phone, I keep getting this loop - I know my phone can detect the watch, but it doesn't seem to be able to connect for some reason.

I have turned off my phone, left it off for 10 minutes, and turned it back on. I've turned Bluetooth off and left it for a couple of minutes then turned it back on. I have uninstalled and reinstalled the Fitbit app. I have made sure it is charged, I've left it on the charger and off. I've attempted to hold down what passes for a button on the side to get it to restart. Nothing has worked! I have been through pretty much every topic on the forms to try to see what to do in this case, and found nothing that is directly applicable to my situation. I'd really love some help on this one, because this is a really cool device and I would very much like to not have to return it. Thank you.

-Annie

[Guy_]

Hi @Seiryi  - thanks for the steps, but you shouldn't be worrying about syncing until the watch is correctly setup.

In the Fitbit App, you click on the profile photo and then "+ Set up a Device" and it should take you through the various steps to get it installed.

It is possible that you need to scroll up a screen to see all the information and and find the button to continue. The setup instructions are How do I set up my Fitbit device?

Hope you can figure out the missing step to get it set up.

[MarreFitbit · Accepted solution]

Hi there, @Seiryi. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Nevertheless, if you've followed all the troubleshooting steps provided in this help article but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[Seiryi]

I'm using a Pixel 5, up to date to the current version of Android (12). I've also given unrestricted battery to the app as suggested and location permissions.

[MarreFitbit]

@Seiryi Thanks for those details. 

As suggested above, if you've followed all the troubleshooting steps provided in this help article but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.