Versa 3 stuck on Fitbit Logo

[TheresaAngel]

My Versa 3 was working fine, I took it off to give my wrist a rest and woke up the next morning with it stuck on the logo screen. I tried all the suggestions on the forum for this problem to fix it but it didn’t work. Now the battery is dead and I can’t use it at all. How do I get a hold of Customer Support to have it repaired or replaced? 
Thank you!

Moderator Edit: Clarified subject

[Guy_]

Hi @TheresaAngel - you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, they may be able to get it working.

If not and under warranty, 1 to 2 years depending on country law, the quickest way to resolve it is to take it back to where you bought it for replacement, hopefully over the counter.

[MarreFitbit · Accepted solution]

Hi there, @TheresaAngel. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. 

To better assist you, would you mind letting me know the steps you tried exactly? 

In the meantime, please make sure you've followed the tips and recommendations provided here 

As for the Fitbit logo, please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If none of the suggested above works, please follow @Guy_'s suggestion as the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope that helps. 

[Normie321go]

I can't seem to restart my versa 3 what so ever. I followed your instructions step by step. Nothing is working . The logo is still on the face of my Versa 3 . It won't since or anything. Very frustrating. I need someone to call me from Fitbit help center customer support. Please. 

Thank you,

Norma

[Suteeda]

I’ve tried the instructions you wrote above for 3 days. The Fitbit logo keeps showing, and still not connect to my phone. Please help.