Versa 3 stuck on Fitbit Logo

[Amoire]

Since yesterday, I have not been able to log exercise on my Versa 3. I press the exercise button and it just goes back to the menu screen again 

Now, for the last 15 minutes, it has been constantly resetting - flashing up with the Fitbit logo every couple of seconds 

I have only had this since late March and I'm not very impressed! Is it broken?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Amoire. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. I understand how you must be feeling. 

If you haven't done so yet, please try the following steps:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.
  
  

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[Amoire]

Hi,

I am unable to reset the Versa. For over 12 hours now, it just flashes up the Fitbit logo while vibrating. Holding the button down does nothing. I've tried charging it, doesn't change anything.

Update: 

Also, to be clear, it was working fine for several weeks - it was connecting to my phone until 2 days ago when I couldn't log exercise, but it was still counting steps and heart rate.

It's now dead, it seems. Just 8 weeks after I spent over £160 on it 

[KatAbach]

Same exact thing happened to me yesterday afternoon. Would not let me select the exercise I wanted (just kept redirecting me to the main menu), so I tried to restart. I had also successfully tracked an exercise yesterday morning. And I had just charged it to 100% battery a few hours before it stopped working. Tried everything to fix it, it just keeps flashing the logo for the boot screen, then the screen appears to die. I bought mine in December and have had no issues with it until now.

[Amoire]

So strange! Mine is still dead now 😔 I'm having a replacement posted out as it was still under warranty.

I hope you manage to get yours fixed/replaced! 

[hamdog1]

Same thing has happened to me. I had it fully charged and going about my daily business when I saw the Fitbit logo. I didn't do anything - didn't select an exercise, nothing! I have followed the steps as MarreFitBit has outlined and still nothing. I received this as a gift in Dec. 2021 - 5 months and poof it stops working? Very disappointed!

[Amoire]

It's so odd @hamdog1 how so many of us are having this issue with new watches. 

I also followed all the steps as above, and also went through these steps again with a Fitbit advisor on the phone. They assured me it was very rare, but it actually seems not!

@MarreFitbit do you have any further advice since this is an issue for several of us now?!

[KatAbach]

I contacted customer service (via 24 hr chat) and after I told them about my issue and attached a short video of what was happening, they sent me my return label for me to return it so they can send a replacement. It's a bummer bc I prob won't get my replacement for a while. But I'm just thankful it's within the year warranty, so I am able to get a replacement! 

[mls79]

This happened to me today as well. The clock face was not working so I did a reset and then stuck on the logo. Contacted customer support and went through all the usual steps. Still within warranty so they'll send out a replacement.

Wonder if there was a software update that was buggy...

[hamdog1]

It is very odd @Amoire . When I came to this forum to search for my issue, I was surprised to see how many others are encountering the same issue. It's now day 3 and both my husband and I still can't get it to work. I may have to contact customer service like @KatAbach . 

[Amoire]

I would definitely contact them @hamdog1 . I contacted them yesterday and they agreed to send out a replacement, so you should be able to get one too. Still really annoying, as I've lost these past few days of tracking, and the watch is coming to me in the UK from the Netherlands, so not particularly quick. But I guess at least they are honouring the warranty.

Perhaps it is a software issue like @mls79 was wondering.

Let's hope we're all up and running (literally!) soon 🙄🤞

[Beadles]

Mine stopped working after a swim, (not Ann isolated issue as seen from forums) Replacement received from the Netherlands after over 2 weeks.

Now having the same issue as many others…..stuck on logo screen.

yes I’ve attempted all the suggestions. Very frustrated and annoyed 😡

[Amoire]

How very annoying @Beadles! Can't believe that you have had issues twice, not very reassuring! You really don't expect this from a pretty pricey bit of kit. The only options open to me were replacement of the same model, or money off of a different Fitbit model. I'd rather have a full refund if the replacements are going to go wrong too!

[hamdog1]

@Amoire I contacted Fitbit customer service via chat this morning. I had to go through additional steps which still proved to not work. {sigh} They sent me an email where I requested a replacement. I agree it would be nice to have a refund vs. a replacement. This isn't a cheap item to buy for sure! I feel bad for @Beadles !!! How frustrating! 

I had researched fitness trackers and it sounded like this one was the best out of all of them including price. I am thinking it's a software issue also because I didn't do anything out of the norm that would've cause it to crap out (no pun intended!)

[MarreFitbit]

Hi everyone. 

Thanks for sharing your comments regarding your Fitbit devices' behavior and all steps you've done so far. I understand where your concerns are coming from and how you guys must be feeling regarding this situation. 

If you're still having issues and none of the steps I recommended above do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

On the other hand, if you have already contacted our team, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

We hope your issues are solved soon. 

[Beadles]

Yeah I agree, I’ve just been through the same with customer support and they’re sending a new one. Hope this second replacement works 🤞. Apart from this issue, I do really like my versa 3.

Sent from my iPhone