Versa 3 stuck on Fitbit Logo

[Jonnieg]

Stuck on logo, tried all the self help advice but it’s still stuck on the logo

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jonnieg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To better assist you, may I know the steps you've performed so far? In the meantime, please confirm that you've tried the steps below:

• Remove your Versa 3 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[tarmwood]

I am having the same issue. I press the side button and held down for 10 seconds it rebooted the watch, however the Fitbit Logo is still on the screen frozen. I have turned off bluetooth on my phone, still nothing. Just seems if I can't get the watch off the logo, will it connect at all. Your instruction above just sound like a lot to go through. This is the 2nd Versa 3 I've had in two years with issues. 

[tarmwood]

What do you mean by "force quit" the Fitbit app?

I've tried the steps above and the watch will not reboot at all.