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Versa 3 stuck on Fitbit Logo

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‎09-15-2022 06:13 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-15-2022 06:13 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

Hi!

Recently (like 30 minutes ago) my Fitbit stopped showing me how many steps I’ve walked today and such. On the watch it’s only the Fitbit logo which shows up every 3 seconds, as well as a tiny vibration. I thought that it maybe was an automatic update, but in the app it didn’t say so. I tried to connect it again with Bluetooth, but it doesn’t work. Holding in the button to start it up again does not work either, as it only continues to show the logo again and again. I’ve tried to disconnect it from my phone to connect it again, but that was also without luck. 

What can I do? 

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-16-2022 15:23 - edited ‎11-17-2023 04:33

‎09-16-2022 15:23 - edited ‎11-17-2023 04:33

Hi there, @ainace. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎09-19-2022 10:56

‎09-19-2022 10:56

Did they give you a solution as I am having the same issue 

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‎09-19-2022 11:01

In response to Loxwood

‎09-19-2022 11:01

I had to contact the support team and send the watch back to get a new one:/

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‎09-19-2022 11:18

In response to ainace

‎09-19-2022 11:18

Thank you..appreciate you coming back to me.

I will try and do the same 

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