Versa 3 stuck on Fitbit Logo

[RobinLabelle]

I have a versa 3 that is stuck on the logo. I've restarted it several times but it doesn't work. I deleted the versa in my app and attempted to set it up again and it can't find it via Bluetooth. What can I do to fix it? 

Moderator Edit: Clarified subject

[lynnj2468]

I’ve got the same issue started today - I have  you tubed  it and they call it a reboot loop stuck on logo - the YouTube video says to contact Fitbit for help or replacement so that’s what I’m going to do I have  had  lots of fit-bits over the  years  and any issues I have experienced the customer service is great and replacements are sent out straight away if can not be fixed 

[MarreFitbit]

Hello there, @RobinLabelle. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

@lynnj2468 Welcome on board! Thank you for sharing your experience with our Customer Service, I'm glad to hear you've been having such a good experience! Speaking about that, I've seen you contacted our team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around! 

[RobinLabelle]

Thank you. Unfortunately none of the instructions has fixed the issue. Bluetooth is not finding the watch so it will not allow me to set it up again. I've restarted both the watch and my phone. It didn't correct the issue. 

[MarreFitbit]

@RobinLabelle I appreciate you had followed the tips and recommendations provided above.

I've seen you too contacted our Support Team after your last post. Please feel free to contact them back if you still need further assistance. 

Have a good day! 

[michaelhg]

Since December 2021 I have had two Versa 3 with the LSD (Logo Screen of Death). They are sending a 3rd but tell me the warranty is only good from the original purchase. 100% failure is not good.

[RobinLabelle]

I agree. And I think I've had this less than a year. Though I'm not certain. I've had three different fitbit and none of them lasted more than a year or two. I'm not buying another!