Versa 3 stuck on Fitbit Logo

[Donric2202]

I have a versa 3 Fitbit....which after using restart will no longer switch back on...it just shows Fitbit logo and then turns off....

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Donric2202. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Kennisgre]

I'm having this same issue and have followed all these steps but it did not work for me. I've only had this Fitbit for 5-6 months.

[MarreFitbit]

Hi there, @Kennisgre. Thanks for stopping by in the Community Forums. I appreciate you had followed the tips and recommendations provided above.

As our last resort, I suggest to perform a factory reset by following these steps:

1. Don’t plug the Fitbit device into the charging cable. 
2. Press and hold the button for about 8 seconds until the screen turns off. 
3. After the screen turns off, you’ll feel a short vibration:
   1. When you feel the vibration, release the button and immediately press and hold the button again.
   2. Wait until the blue logo appears, then disappears:
      1. Immediately release the button and then immediately press and hold it .again, until you feel a vibration.
      2. After you feel the vibration, release the button. 
         • This vibration indicates you started the factory reset. 
         • After the Fitbit logo appears, the Fitbit device shows the image with the phone icon and setup indicator. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Kennisgre]

I have attempted the steps below several times with no success. Please advise how I can go about getting this replaced. Thanks!

[MarreFitbit]

Hi there, @Kennisgre. Thanks for stopping by in the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!