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Versa 3 stuck on Fitbit logo

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‎06-28-2023 03:13 - last edited on ‎06-28-2023 06:08 by Fitbit Moderator

‎06-28-2023 03:13 - last edited on ‎06-28-2023 06:08 by Fitbit Moderator

Pressing button for 10 seconds does not remove Fitbit logo from screen and not showing menu options. Versa 3 watch has been frozen on logo screen even after multiple tries. 

Moderator Edit: Clarified subject

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‎06-28-2023 06:12

‎06-28-2023 06:12

Hi there, @Janagaraj. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-28-2023 06:12

‎06-28-2023 06:12

Hi there, @Janagaraj. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3.

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

  • Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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