Versa 3 stuck on Fitbit logo

[Mags61]

My versa 3 is stuck on logo screen since I tried to change the clock face, I’ve unpaired it , pressed the button for 10 seconds and it just vibrates and does nothing but the logo it’s only four and a half months old help please

Moderator Edit: Clarified subject

[Guy_]

Hi @Mags61  - you may need to restart it several times but if you can't get it to work it can be replaced under warranty where you bought it.

[MarreFitbit]

Hi there, @Mags61. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. @Guy_ Thanks for your help!

Please note this issue comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed (or making sure you've done them as instructed):

• Unpair your Versa 3 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 3 again.
• If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Mags61]

Done all of the things and it still won’t reboot!!--
Margaret Mann

[MarreFitbit]

@Mags61 I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Mags61]

Hi
Thanks but I have a replacement coming out, first time it’s done anything
like this and I do like the watch so getting another the same

Mags
--
Margaret Mann

[Guy_]

@Mags61 - good move to continue with the same model, in the meantime it is a good idea to make a note of any clocks or apps and any special watch or app settings you use before setting up the replacement.