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Versa 3 stuck on Fitbit logo

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‎10-13-2023 23:41 - last edited on ‎10-14-2023 10:41 by Fitbit Moderator

‎10-13-2023 23:41 - last edited on ‎10-14-2023 10:41 by Fitbit Moderator

My Versa 3 battery went flat yesterday I plugged it into power and since it came back on the logo has been permanently on the screen. I followed the trouble shooting online- tried holding the button to force a reset, screen goes black with white line then comes straight back to logo. I attempted to change the clock screen however was unable to connect to wifi/ blue tooth since it has been on the logo screen. Have also disconnected from phone bluetooth as recommended online. removed from phone/ fitbit app and now am unable to reconnect as it is not found on bluetooth. I am assuming from what ive seen online I need to replace it has anyone else had any luck finding another fix? Have also seen a post recommending pressing the side button multiple times in a row (20) it did nothing. 

Moderator Edit: Clarified subject

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‎10-14-2023 10:42

‎10-14-2023 10:42

Hello there, @mackaS. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 3 and your time in trying to troubleshoot it before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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