Versa 3 stuck on the Fitbit logo

[Emilymaybs12]

I reset my versa 4 try turn it back on if flashed the logo from blue to black then the red x and then the screen goes black and dosnt come back on I’ve tried everything .. even bought new charger that isn’t the problem 

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @Emilymaybs12. I'm sorry to hear that your Versa 3 is stuck on the Fitbit logo. Thank you for letting us  know that you've tried everything. I'll be happy to assist.

Please try setting up your watch again:

1. From the Today tab in the Fitbit app on your phone, tap the devices icon.
2. Tap Add more devices.
3. Choose your device and follow the on-screen instructions to continue.

If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

[aleshajoy]

I tried all the above suggestions including setting up the watch again. The phone/app can not find the device. Any further suggestions? Obviously this is a big issue with so many users. Please help. 

[AndreaFitbit]

Thanks for getting back to us and for trying al the suggestions @aleshajoy. I  understand how frustrating this could be and will be glad to assist. 

Our Team will be more than happy to have a closer look at this. Please fill up this form with all the needed information. Our Team will reach back to you afterwards.