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Versa 3 touch screen is unresponsive

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‎08-31-2022 13:16 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-31-2022 13:16 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

Watch all of a sudden would randomly shut off, I would have to turn it back on again, then wouldn't come on for about a week or so, and now that it's came back on after being on the charger for a few days, the screen comes on and everything is fine except the watch doesn't respond to touch at all besides the haptic feedback button on the left side.

 

 

Moderator Edit: Clarified subject

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‎09-01-2022 06:34 - edited ‎07-15-2023 05:11

In response to NellyG

‎09-01-2022 06:34 - edited ‎07-15-2023 05:11

Hi there, @DrakeM5213. Thanks for stopping by in the Community Forums and the details provided in your post about the issue with your Versa 3.

As @NellyG has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-01-2022 04:54

‎09-01-2022 04:54

Hi @DrakeM5213 Have you tried restarting the watch? If not, give that a try. Otherwise I'd suggest you contact Fitbit Support  

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-01-2022 06:34 - edited ‎07-15-2023 05:11

In response to NellyG

‎09-01-2022 06:34 - edited ‎07-15-2023 05:11

Hi there, @DrakeM5213. Thanks for stopping by in the Community Forums and the details provided in your post about the issue with your Versa 3.

As @NellyG has recommended, please restart your Versa 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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