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Versa 3 will not connect to Samsung

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‎02-14-2025 09:35 - last edited on ‎02-14-2025 16:28 by Fitbit Moderator

‎02-14-2025 09:35 - last edited on ‎02-14-2025 16:28 by Fitbit Moderator

  • Hi guys- always worked before but I needed to change watch strap and lay 2 weeks. Now will not detect thru blue tooth I have deleted and downloaded program again but still not detecting the watch? 

 

Moderator edit: clarified subject.

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‎02-14-2025 16:20 - edited ‎02-14-2025 16:23

‎02-14-2025 16:20 - edited ‎02-14-2025 16:23

Hi @Liamfitz1266. Welcome to the forums

Thank you for sharing the details regarding your Versa 3. Sorry to know the difficulty that you are experiencing. 

I'd suggest you try to perform the following steps:

  • Remove your Versa 3 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 3 again.
  • If there is no connection, restart your Versa 3.

If you can't get started with your Versa 3, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

If you managed set up the device, I'd suggest to confirm if your device is updated: How do I update my Fitbit device?

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