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Versa 3 won't keep the correct time

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‎07-27-2022 12:30 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

‎07-27-2022 12:30 - last edited on ‎12-18-2022 17:44 by Fitbit Moderator

Owned many fitbits, never had a Fitbit Versa3  that you have to sync every single day to keep proper time. Junk!!  Appears this applies to every Fitbit!!  REALLY

 

Moderator Edit: Clarified subject

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‎07-27-2022 20:37

‎07-27-2022 20:37

Hi @Yooper16  - if your watch loses time between syncs it may be faulty.

 

Chat via the Fitbit App, click profile photo, Help & support, Contact Customer support. They may take you through a factory reset which means it will have to be reinstalled.

 

 

Author | ch, passion for improvement.

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‎07-28-2022 04:50 - edited ‎11-15-2023 16:03

In response to Guy_

‎07-28-2022 04:50 - edited ‎11-15-2023 16:03

Hi there, @Yooper16. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As @Guy_ suggested, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day. 

Maria | Community Moderator, Fitbit


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