Versa 3 won't sync properly with my iPhone

[squad4]

I've never been able to keep my Versa 3 connected/synced to my iPhone reliably.

It often disconnects or fails to reconnect, stays connected but doesn't sync, or is connected and sync but fails to let me know when I have texts/calls.

I've updated everything, turned everything off and on repeatedly, and done full factory resets multiple times.

I just don't know how to get this device working as it should

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @squad4. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've tried so far, please try the following:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.