Versa 3 won't sync with my iPad

[Lmgkat]

My Versa 3 won’t sync with my I pad.

Moderator Edit: Clarified subject

[SunsetRunner]

I assume you have bluetooth enabled on the iPad. Did it ever sync? What version of iOS are you running?

[MarreFitbit · Accepted solution]

Hi there, @Lmgkat. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. @SunsetRunner Thanks for helping out!

While reading your post, I was wondering if you're using just your iPad to sync your Versa 3 or you have any other mobile device you're using too? If you're, please note that you can use both, your iPad and the other phone. However, if you want to sync your Versa 3 with these two devices simultaneously, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Bear in mind that your Fitbit device can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Versa 3 is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

For more information, see How do I set up my Fitbit device? and/or How do Fitbit devices sync their data? 

Last but not least, make sure that both devices meet the requirements listed here for your Versa 3 to properly sync.