Versa 3 won't sync

[MazDaz64]

My versa 3 won't sync. I have restarted it by holding the button for 10 minutes but this hasn't helped. I want to try uninstall but can't work out how to do this. Can anyone help? TIA

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @MazDaz64. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try what @Guy_ has suggested you or you can also try the following:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Versa 3.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Versa 3.

Hope that helps. 

[MazDaz64]

Hi

I have a Samsung Galaxy A41 which, since I have been using it for the past 6 month I assume is compatible.  It seems to have unlinked itself to Bluetooth also and it could not find my fitbit when I tried to relink it. 

Many thanks

Marie 

[MarreFitbit]

@MazDaz64 Thanks for sharing the model of your phone. 

I'd like to clarify if the issue is now solved? 

[MazDaz64]

Hi, no it still won't sync. I need to try to un-install and re-install but I don't know how. Please can you advise? 

Many Thanks

[MarreFitbit · Accepted solution]

@MazDaz64 Before uninstalling the Fitbit app, please confirm if you did follow the steps below:

1. Remove the Versa 3 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 3.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 3.

If you did; but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[MazDaz64]

Hi

Thank. I ended up watching a video on YouTube which helped me solve the issue.

Marie 

[MarreFitbit]

@MazDaz64 Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.