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Versa 3 won't sync

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‎01-11-2022 09:05 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

‎01-11-2022 09:05 - last edited on ‎12-18-2022 20:34 by Fitbit Moderator

Fitbit Versa 3 can't sync. Hadn't been able to since yesterday

 

Moderator Edit: Clarified subject

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‎01-11-2022 14:11 - edited ‎12-28-2023 07:13

In response to Guy_

‎01-11-2022 14:11 - edited ‎12-28-2023 07:13

Hi there, @sirenmadness128. Welcome to the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎01-11-2022 11:20

‎01-11-2022 11:20

Hi @sirenmadness128  - first thing to try is to restart both watch and phone.

Author | ch, passion for improvement.

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‎01-11-2022 14:11 - edited ‎12-28-2023 07:13

In response to Guy_

‎01-11-2022 14:11 - edited ‎12-28-2023 07:13

Hi there, @sirenmadness128. Welcome to the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

If your phone does meet the requirements, see Why can't I set up my Fitbit device?

On a side note, please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes