Versa 3 won't sync

[Robin9165]

I have tried the troubleshooting for my versa 3 bit it still will not sync with my watch. What else can I try?

Moderator Edit: Clarified subject

[brooklyn234]

Hi, i just had this issue. i contacted customer support for it. mine had the day and time way off they said to restart my fitbit, which didn’t work for me (to restart it you hold the bottom right and the left button at the same time until it turns off) then we tried a whole bunch of things and the only thing that worked was to update my fitbit app (if i knew it was that simple i wouldn’t have contacted support) i hope this helps 

[MarreFitbit]

Hi there, @Robin9165. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

In addition to the steps you've tried, please attempt the tips and recommendations provided by @brooklyn234. If the issue persists, please try:

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

@brooklyn234 I'm glad to hear that you're back on track! 🙂

[naildoc47]

My versa 2 is selective on what it sinks

Grr