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Versa 3 won't track exercise

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‎02-11-2022 10:38 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-11-2022 10:38 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

My Versa 3 recognizes that i have done "intense activity" in my zone minutes and heart rate functions but it does not recognize it as exercise. I walk and workout daily but it says I have only exercised 1 day this week and it is now Friday. I have re-synched it, restarted it, re-charged it. 

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‎03-02-2022 10:40

‎03-02-2022 10:40

Hi, welcome to the Fitbit Community forums, @AlanaM87. 

 

I appreciate all the information that you've shared about this inconvenience with your Versa 3 and the troubleshooting steps that you already tried. 

 

Before considering other options, could you please confirm what is the activity that is not being tracked? In addition, let me know if you're having trouble with other activities not being tracked automatically. Keep in mind that the activities that are tracked automatically are: Walk, Run, Outdoor Bike, Elliptical, Sports, Aerobic Workout, Swimming. 

 

In the meantime, please make sure that you've tried the restart procedure again, following these steps.  

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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