Versa 3 won't update

[ErrorArpan]

After hard resetting my versa 3 it ask for update but when i try to update, the updatee failed at 5%. I have tried serval times. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ErrorArpan. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

If you haven't done so yet, please see Why can't I update my Fitbit device? 

[ErrorArpan]

None of that method works it says update failed over wifi and Bluetooth after updating the update at 5%

[MarreFitbit]

@ErrorArpan Thanks for confirming that you've tried those steps already. 

Since you've performed a factory reset, please try the following: 

• Unpair your Versa 3 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 3.
• If there is no connection, restart your Versa 3.
• Try updating your Versa 3.
• Once your Versa 3 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.  

[ErrorArpan]

This method didn't work please reply with another method.
Thank you