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‎02-06-2022 01:10 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

‎02-06-2022 01:10 - last edited on ‎12-18-2022 20:31 by Fitbit Moderator

Can't change the settings as the phone number registered is no longer in use. Not able to set time or do anything else. I want to reset everything. 

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6 REPLIES 6

‎02-06-2022 05:58

‎02-06-2022 05:58

Hi @Ashish12,

 

Are you sure you're posting in the right place?  None of the Fitbit devices require any sort of phone number.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎02-06-2022 06:08

In response to DramaQueenDiva

‎02-06-2022 06:08

Hello,
It says unlock from phone. Can't do anything.
Ashish
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‎02-06-2022 06:14

In response to Ashish12

‎02-06-2022 06:14

Hi @Ashish12,

 

Do you have an iPhone or Android?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎02-06-2022 06:21

In response to DramaQueenDiva

‎02-06-2022 06:21

Hi
Android.
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‎02-06-2022 06:29

In response to Ashish12

‎02-06-2022 06:29

Hi @Ashish12,

 

That's weird, I have an Android too, and I never have that issue.  I would contact Support directly (here ).  I've had the best luck with the Live Chat option, but there are several other ways you can get in touch with Customer Support on that page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎02-06-2022 06:41

In response to DramaQueenDiva

‎02-06-2022 06:41

Thanks for your advice.
Ashish
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