Versa Battery problem

[JoP69]

Any idea why my battery would go from 100% at bedtime last night and be totally flat this morning? I checked my sleep and it has only recorded 3 hours sleep so it looks like the full charge battery didn't last more than a few hours! 

[SunsetRunner]

Hi, try to reboot your Versa several times by pressing and holding the left and righ lower buttons together till you see the Fitbit logo and release the buttons. See if that solves the problem. Is your charger OK, e.g. when you put your Versa in the charger and connect it to your PC, does it say "charging". If not, try cleaning contacts of both charger and Versa. If these suggestions do not work, contact Customer Support . Good luck.

[sethington]

Happened to me too. 97% to dead by 5 am. Only had the fitbit since July and the battery has been consistently hitting 4+ days of charge time until now.

Couple this with my erratic BPM readings and I think I need to pursue a warranty replacement.

[SunsetRunner]

Hi, see the post above yours.

[Marrrmaduke]

@JoP69 @sethington Is this a new development after the recent firmware update? Do try several reboots per @SunsetRunner's recommendation, but from my experience, if there's a huge battery drain after firmware upgrade, it usually requires a factory reset (restoring Versa to factory defaults). I am not the one to advise a factory reset lightly, usually only as a last option. It is a hassle as it will wipe your Versa, so please sync first. You will also need to delete your tracker from the Fitbit account (in the Fitbit mobile app) and your Paired Devices list in your phone Bluetooth settings. Reboot your phone at this point. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults (displays setup screen), place it in a charging dock, and set it up again by adding it as a new device in the Fitbit mobile app. Good luck!

[JoP69]

Thanks everyone I contacted customer support and they tried restarting and going back to factory settings but nothing worked the watch is broken! But as it is only 3 months old they are sending me a replacement. They have been extremely helpful and very quick to respond. 

Does anyone know when I get my new watch will I keep all the data that has built up on my app or do I have to start from scratch again? 

Thanks

[SunsetRunner]

Hi, in principle your new watch will arrive pretty quick. Regarding your data, when everything works like it should, you'll loose no data at all. Only when you perform a factory reset, you will loose all of your data. I still have the data of my former Fitbit watch the Ionic. So even after switching devices, your data will be stored. Happy New Year.

[JoP69]

Thanks so much for your help and advice you have been really helpful. Happy new year 

[SunsetRunner]

You're very welcome and also Happy New Year!!