Versa Bluetooth BROKEN

[egbreder]

My phone is Samsung J7 Galaxy, all software up to date. About a month ago my watch stopped syncing. Here are the steps I've tried so far:

- Turn everything off (phone and watch) wait ten seconds, turn back on. Still won't connect.

- Tested other Bluetooth device on my phone: earbuds, keyboard, etc. All connect fine. Phone's Bluetooth is functional.

- Versa Still won't connect, still get a Bluetooth error.

- Uninstalled the app. Reinstalled the app. Still won't connect.

- Reset the watch to factory. Still won't connect.

- Told the app to forget the watch and tried to go through setup. Still won't connect.

This is where I've been stuck for weeks now. I've only had the watch for 5 months and it won't even tell me what time it really is.

[Rich_Laue]

Have you tried

Killing the Fitbit app through the phone settings / apps / Fitbit / stop

While there clear cache found under storage. 

Restart the phone. 

Have you removed the Fitbit app and installed a fresh copy? 

Does the Versa still have the setup message on the face? 

Doing a factory reset removes the tracker from your account and usually adds more problems. Removing the tracker from the account will definitely make things worse. 

Why can't I set up my Fitbit device?

[egbreder]

Before I created this thread I had already done everything you suggested, including the things you said not to do. My Versa won't connect to any phone at all now. I have no idea how to fix it. Haven't been able to use it in weeks.

[HankHart]

I have the exact same issue. Did all what is mentioned above. Still nothing. @egbreder was yours ever solved?

[Rich_Laue]

@HankHart if you have the same error, please stop trying to connect the tracker to the phone through the phones Bluetooth. The tracker will reject this attempt and tell you to use the Fitbit app. 

Is your Versa connected to your Fitbit account? 

[HankHart]

That was not what I did btw. I just tried everything to connect the Versa again (even factory reset etc). Did't work. Then I found it was a known issue by Fitbit.. Fitbit had an issue with the update of the Android phone. After Fitbit updated the app, the issue was fixed.

[Rich_Laue]

Then you did not have the exact same exact same issue. Which is why I answered the way I did.

The Android App, I saw no mention of phone model, issue was fixed with last Fridays Fitbit App release... 

BTW: A user should never remove a tracker or do a factory reset, ick also removes the tracker, when they experience a sync issue. The problem is almost always with the phone, Internet, or Fitbit server if a tracker restart it shutdown does not fix the sync issue.