help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Bug

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-15-2018 19:01

‎05-15-2018 19:01

My brand new versa seems to have a bug - randomly switches screens/gets stuck on the exercise app without me pressing anything. Now can’t get back to home screen - have already hard reset it once already. It’s only 1 week old. 

Best Answer
0 Votes
1 REPLY 1

‎05-15-2018 21:07

‎05-15-2018 21:07

If you haven't already done so, try restarting the Versa several times (press bottom R and L buttons together till the fitbit logo comes up)  IF that doesn't work, try a factory reset in the settings app on the watch (scroll down to About).  If that doesn't fix it then you will need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes