Versa: Device locked

[Max.c]

So.....

My device (versa) mostly remains locked. My daughter likes to play with it and it causes it to lock (inputted incorrect pass code too many times). I realise I don't need it much day to day anyway as I use the app, so as long as it's sending the data I'm fine.

But....the other day it stopped syncing with my phone. I restarted my phone, the watch, turned bluetooth of and on etc. Nothing was working, and I couldnt unlock the watch as they weren't connecting. l couldn't think of anything else, so I made my phone "forget this device". My plan was to pair it up again, which my phone didn't allow. I opened the app and thought my last choice was to remove the device and repair it.

Now when I try to re-pair, it asks for a 4 digit code which is meant to display on my watch. However, my watch just flashes up "unlock with phone".

I'm at a loss, can anyone help?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Welcome to the Community Forums @Max.c.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.