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Versa Dosent sync with phone

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‎01-13-2024 22:31

‎01-13-2024 22:31

Not able to complete Adding device (Versa) to my samsung phone through Fitbit app. App is updates. Bluetooth is on and can Versa watch is discoverable on phone. Adding device process stops at 'Connect Device to charing' step. Even if watch is charging, app asks to keep it on charging, and Dosent go to further process... 

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‎01-14-2024 02:28

‎01-14-2024 02:28

Hi @RashmiDeshmukh - this failure to setup can be one of the bugs in the new V4 Fitbit App. Currently no fix for it.

Fitbit don't allow officiallly installing the stable V3 version which works fine.

In case there is another issue causing this try toggling the phone Bluetooth off/on, Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on, or other watches.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and try running the setup for the watch again.

Author | ch, passion for improvement.

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