Versa: Floor-count accuracy concern

[BruceAngel]

I notice many folks having the same issue with Versa not counting stairs. Versa is counting how high up you go on a staircase (10 feet), not the number of steps in a stair case. It record a 'stair case' as a rise of 10 feet.  Problem is that most staircases do not rise 10 feet, rather, they rise about 8 or 9 feet and therefore are not counted. There are four solutions:

1. Versa should send out a 'fix' dropping the rise counted as a staircase to 8 feet from 10.
2. As you reach the top of the stairs, raise your watch hand briefly above your head. This will raise the Versa to 10 feet so the staircase can be counted.
3. Buy a new house with staircases that all rise at least 10 feet.
4. Switch brands of watch.

Bruce

Moderator Edit: Clarified subject

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Moderator Edit: Label

[RicardoFitbit]

Hi @BruceAngel, welcome to the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.