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Versa GPS connected issues

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‎11-01-2018 12:16 - last edited on ‎11-05-2018 06:23 by Moderator Alum

‎11-01-2018 12:16 - last edited on ‎11-05-2018 06:23 by Moderator Alum

For over a week now my Versa had been dropping it's connection with my phone whilst out cycling. I have been given three different solutions by Fitbit and have had to reset and then setup again with the phone- still no luck. What's the point of a fitness tracker that's doesn't track. Fitbit refuse to acknowledge it could be a hardware issue! Useless and NOT fit for purpose!

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-01-2018 17:34

‎11-01-2018 17:34

Do you mean for connected-GPS? In any case, yes there are bluetooth connection issues (=software, not hardware). Can you confirm that your phone is a "supported" device?

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‎11-02-2018 00:12 - last edited on ‎11-05-2018 06:23 by Moderator Alum

In response to lenny4d

‎11-02-2018 00:12 - last edited on ‎11-05-2018 06:23 by Moderator Alum

Yes it is.

 

 

Moderator edit: content

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‎11-05-2018 06:25

In response to Couliepj

‎11-05-2018 06:25

It's great to see you here @Couliepj and @lenny4d thanks for the input.

 

I appreciate all the efforts in trying to fix this problem. If you are having issues with the GPS connected feature, I recommend taking a look at the help article Why isn't GPS working on my Fitbit device? and follow the instructions provide there. Also as recommended, check if your phone is a compatible mobile device.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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