help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa will not turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-03-2018 09:49

‎11-03-2018 09:49

I recently reset my fitbit versa due to it not syncing with my phone. The versa did one powerful vibration when rest then would not turn on. I have read many posts about the middle and bottom right buttons to turn on. Even this will mot turn it on .....

Best Answer
0 Votes
3 REPLIES 3

‎11-03-2018 10:37

‎11-03-2018 10:37

Hi, @Genty17, even if you do not think that your Versa should be out of battery I would suggest plugging it in and giving it a couple of hours charge and then trying the restart procedure again.  Hopefully that will get you up and running again.

 

Let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎11-03-2018 14:55

In response to Julia_G

‎11-03-2018 14:55

This fix did not work. Versa on charge 2.5 hours and tried the reset. No change , versa will still not power on ......

Best Answer
0 Votes

‎11-05-2018 06:00 - last edited on ‎07-07-2025 08:21 by Fitbit Moderator

In response to Genty17

‎11-05-2018 06:00 - last edited on ‎07-07-2025 08:21 by Fitbit Moderator

A warm welcome to the Community @Genty17 and @Julia_G thanks for stopping by.

I appreciate all the efforts in trying to fix this. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes