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Versa will not turn on

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‎11-03-2018 09:49

‎11-03-2018 09:49

I recently reset my fitbit versa due to it not syncing with my phone. The versa did one powerful vibration when rest then would not turn on. I have read many posts about the middle and bottom right buttons to turn on. Even this will mot turn it on .....

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3 REPLIES 3

‎11-03-2018 10:37

‎11-03-2018 10:37

Hi, @Genty17, even if you do not think that your Versa should be out of battery I would suggest plugging it in and giving it a couple of hours charge and then trying the restart procedure again.  Hopefully that will get you up and running again.

 

Let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎11-03-2018 14:55

In response to Julia_G

‎11-03-2018 14:55

This fix did not work. Versa on charge 2.5 hours and tried the reset. No change , versa will still not power on ......

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‎11-05-2018 06:00

In response to Genty17

‎11-05-2018 06:00

A warm welcome to the Community @Genty17 and @Julia_G thanks for stopping by.

 

I appreciate all the efforts in trying to fix this. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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