Versa Heart Rate Suddenly Through The Roof

[Martin85]

My Fitbit Versa updated over the weekend, and for the last two days, I have apparently burned over 8,000 calories a day. This is considerably more than my usual average (approximately 3,000 calories a day). My recorded heart rate has also skyrocketed since the update. I was lying in bed last night apparently with a heart rate of 120bpm. This seems extremely unlikely. Is there a way to undo the update, or reset my device without losing previously recorded data?

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Martin85 

I would definitely restart your Fitbit tracker. You will not lose any data doing so. Look here to see how to properly do so with your particular Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😃 Please let me know if this answers your question and resolves the issue you are experiencing 

[Martin85]

I've reset my Fitbit, but my heart rate according to it is still through
the roof. 142bpm at the moment, and I'm just sitting down!

[SunsetRunner]

Hello again @Martin85 

Try turning your heart rate monitoring off then on again. 

[SunsetRunner]

@Martin85 , oddly on another note I have read where individuals sometimes experience a similar situation sometimes using a third party watch on their Fitbit. If you are using one? Try changing your clock face to the original one and see if that fixes it. Also I found this great article that addresses this issue and tips/troubleshooting that might help here: https://www.myhealthyapple.com/fitbit-heart-rate-not-working-or-inaccurate-lets-fix-it/

😃 Please keep me updated

[SunsetRunner]

Hello @Martin85 

Just wanted to check on you and see if your still experiencing issues. 😃 Please keep me posted

[Martin85]

I've tried all the recommended remedies - e.h. giving the fitbit a wipe,
switching the heart rate monitor off and on, changing what wrist I wear it
on, restarting the fitbit several times - but my heart rate during my
waking hours is still crazy. I've attached a screenshot from the app
showing today's view. You'll see it's fine during the night, but then it
looks like I then go for a long-distance intense run for the rest of the
day (which I don't!).

[SunsetRunner]

Hello again @Martin85 

This is quite odd for sure. If all the troubleshooting tips did not resolve the issue then I would contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I’m certainly not a doctor but excessive jumps in heart rate would certainly concern me. I’d also discuss my concerns with my doctor just to get there take on it for sure.